EMT Practice Test

1. Question Content...

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Question1: You were tasked with preparing the Service Level Agreement and Key Performance Indicators for a contract.
What key characteristics should you consider when writing the Key Performance Indicators (KPIs)?

Question2: Your organization is considering relocating from leased building #1 into leased building #2. Leased building
#1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580people. Your company's benchmark is $2,000.00 per person per year for leased space. Which building has a lower cost per sq. ft.?

Question3: In relation to establishing a level of acceptable risk, what should you include in your Business Continuity Plan (BCP) to help measure the plan's expected level of success against that level of risk?

Question4: Office standards have been revised to reduce the overall square footage. Certain levels of management will receive more space, but the majority will see a significant reduction. The facility manager is tasked with presenting the information to management. Which is the BEST form of communication to deliver the information?

Question5: What is an effective way to engage your staff in generating ideas that support the organization's goal?

Question6: What is MOST important when creating a facility culture of safety and security?

Question7: You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data. What advice would you offer regarding the data analysis exercise?

Question8: What is included in contract documents specified in owner and contractor agreements?

Question9: During a large real estate project, what are the expenses of planning, design, construction, operation, maintenance, and disposition of a structure over time known as?

Question10: What is the FIRST priority when allocating facility management resources?

Question11: In planning your operating budget for the next fiscal year, what should NOT be included?

Question12: During regular preventive maintenance activities, you notice green algae and scaling on the interior walls of the cooling tower. What action should you take to resolve the concerns?

Question13: What does the effectiveness of infrastructure resilience rely on?

Question14: When designing an industrial workplace, what is the MOST relevant factor to consider?

Question15: What is an approach to serving human needs by using resources productively and sustainably?

Question16: What is the MOST effective tool in managing change?

Question17: Company management is concerned about losing many of its high-tech workers. All department heads are asked to make suggestions to help with retention and recruitment. What is the most important contribution that the facility manager can make to recruitment and retention?

Question18: What is a facilities register?

Question19: A facility manager has an employee who is highly creative and provides a web-based solution for many projects, even when it is not a solution for the customer. The facility manager needs to support innovation while still holding the employee accountable for business needs. Which action can be taken to support both innovation and customer requirements?

Question20: You are the Facility Manager for an international internet technology company. You are charged with retrofitting an old warehouse space on your corporate campus to office space for software designers. What basic features for the new office space would you recommend the architect include in the retrofit design?

Question21: What does Environmental Health and Safety focus on?

Question22: Who implements the strategic facility plan?

Question23: Your company operates a Web-based CMMS but struggles with service quality across its facilities.
What is the best way to address the issue?

Question24: A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property. What factors should the facility manager consider when fixing the drainage problem?

Question25: In an indoor office environment, what is the MOST common complaint received by the facilities department?

Question26: What is a reason to invest in real estate?

Question27: When a facility manager initiates an office relocation project, which item is completed first?

Question28: Who defines quality within a facility?

Question29: What is the relationship between position power and personal influence?

Question30: An organization has determined the number of employees the facility will require in three to five years.
Which procedure is MOST thorough to identify space requirements?

Question31: What is an example of adaptive change?

Question32: Some new carpets can emit volatile organic compounds (VOCs) that can adversely affect occupants.
How can the facility manager avoid this problem when purchasing new carpeting?

Question33: What are the three steps in conducting a risk assessment?

Question34: What purpose does project evaluation serve?

Question35: What is an Integrated Workplace Management System (IWMS)?

Question36: What is used to control lighting, HVAC, and other systems?

Question37: The facility manager has been asked to provide a listing of all properties owned and leased by the organization. In which system does the information typically reside?

Question38: There has been a recent increase in complaints of items stolen from people's desks within a facility. What is the facility manager's initial step regarding the security of the staff and facility?

Question39: When delegating tasks, what should a supervisor know about each employee?

Question40: You have taken a position in a new country and do not speak the native language. However, your first task will be a facility renovation project. You need to become familiar with the standards, regulations, and laws that are applicable to a facility renovation project. What information source would be most accurate?

Question41: Various workers in a facility are complaining about neck, shoulder, and back pain. The facility manager decides to execute an ergonomic audit. What is the primary purpose of an ergonomic audit?

Question42: What is the BEST strategy to reduce waste in an organization?

Question43: When is the BEST time for a facility manager to offer suggestions on a project at minimal cost?

Question44: What are the four methods a project manager should use to prove project requirements are met?

Question45: What is the definition of physical vacancy?

Question46: You are the Facility Manager leading a project to integrate two office groups. You will need a unifying message that guides your communications and decision-making when working with a variety of consultants, senior management, and the affected groups. What is your unifying message?

Question47: What is NOT typically included in service level agreements (SLAs)?

Question48: An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

Question49: What series of ISO standards defines the requirements of an environmental management system that can be used by the organization to measure and document the organization's environmental impact?

Question50: What is the BEST term to indicate an asset can suffer a failure and yet still continue operations?

Question51: What is a short-term projection of all income and expenses during a given period (usually one year)?

Question52: What are the three parts of a security program?

Question53: What is a way for facility managers to promote sustainability in the workspace?

Question54: You are planning a landscaping project in a densely populated area. What considerations are needed for the community outside your property?

Question55: A facility manager is on a project team and needs a list of qualified potential contractors. What is the first document that the facility manager should send to the potential contractors?

Question56: A facility manager is investigating the feasibility of purchasing a new gas-fired turbine. The turbine is expected to be in service for 12 years. The vice president of operations asked the facility manager to calculate how much the turbine will diminish in value each year over its service life. What isbeing calculated?

Question57: What is the calculation for the building efficiency ratio?

Question58: The building automation systems (BAS) experienced a power loss. The systems are now back online and are accessible by remote monitoring controls. From a remote login, you observe that the indoor air temperatures are warmer than the settings. What should you do?

Question59: A new Building Management System (BMS) has been implemented, and the system is ready to launch. What should be provided?

Question60: What is the greatest benefit to implementing an Integrated Work Management System (IWMS)?

Question61: What is the most important factor to consider when upgrading the Building Management System(BMS)?

Question62: You are tasked with building four conference rooms with standard conference features. The project scope and schedule are clearly defined. To minimize risk to the organization, what type of contract should be used to procure the needed services?

Question63: When managing quality, what are Key Performance Indicators (KPIs) based on?

Question64: A chargeback system for electrical power use is being proposed as a means to encourage reduced consumption and to lower utility costs. What approach might be MOST equitable in attaining this goal?

Question65: What is considered the point in an asset's life cycle where the total ownership costs are at the lowest?

Question66: What approach should be taken to accommodate sustainability and customer concerns about installing flow restrictors?

Question67: What sustainability benefits can be attributed to the use of a fully implemented Geographic Information System (GIS)?

Question68: What is the BEST course of action for a facility manager to take when an engineer continues to lag behind other engineers in productivity?

Question69: What functionality enables a Building Automation System (BAS) to support energy management during peak demand periods?

Question70: What steps should be taken to create a risk assessment and risk plan?

Question71: A company has decided to establish a long-range strategic facility technology plan. What is the first step in determining the future technology needs of the company?

Question72: What measures could you have taken to ensure your staff member focused on measurable priorities that you had established?

Question73: What does NOT contribute to your company's overall carbon footprint?

Question74: What defines the building envelope?

Question75: Which standard would a facility manager use when assigning the floor area for occupant groups?

Question76: Which technology would be BEST to notify facility occupants during an emergency?

Question77: What mechanism should be used to evaluate the work of an outsourced property management contract?

Question78: What is the process of limiting a company's exposure to liability?

Question79: What is a good reason to get the facilities engineers involved early in the planning of a new building design or major renovation?

Question80: A facility manager is responsible for this year's renovation projects. The Vice President has indicated that it is critical to develop and adhere to space and furniture standards while meeting corporate needs within budget.
One of the most important projects is the renovation of four floors of a building which will house the Finance and Sales and Marketing Departments. In meeting with the management of each department, a list of needs that they expect in the renovations has been compiled. Some of the needs are easily met within corporate standards, while other needs would require unique solutions. The facility manager has been able to meet most needs of both departments and has also explained to the management of each department why all needs cannot be met.
A week after both departments move, the Vice President calls the facility manager and states employees in Sales and Marketing and Finance have indicated that they are dissatisfied with their space and that the facility manager was not responsive to their needs.
How should the facility manager verify that the groups are dissatisfied and rectify the situation?

Question81: A landlord has just completed a major capital improvement in a multi-tenant commercial building. The property manager is responsible for determining if the costs of the project can be recovered from the tenants. What is NOT part of the process?

Question82: When designing buildings and considering airflow, which location would be the most appropriateplace for air intake?

Question83: When considering location alternatives, what should the facility management professional know?

Question84: Which is the MOST important best practice to ensure a successful safety culture?

Question85: When in the bidding process can vendors receive clarification to improve the quality of their proposal?

Question86: What is one of the most important aspects of an effective change management process?